Knowledge Base

Browse our guides and tutorials to get the most out of your hosting.

Getting Started

Everything you need to know to get started with your hosting account

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How to Log In to Your Client Area Ordering: you do not need an account first Understanding Your Dashboard Finding your way around the client area How to Order a Hosting Plan Securing your account How to Contact Support Understanding Your Hosting Plan Features Two-Factor Authentication (2FA) Setup Guide Getting Started with Your First Website Understanding the Affiliate Program Signing in, lost passwords, and active sessions Your profile and additional contacts

Account & Billing

Account management, invoices, payments and billing questions

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How to Update Your Profile How to Add Funds to Your Account How to View and Pay Invoices How to Change Your Password Payment Methods and Gateway Options Understanding Billing Cycles How to Request a Refund Auto-Renewal and Service Renewal Credit Balance and Account Credits How to Cancel a Service Tax and VAT Information

Hosting & Websites

The tools inside your hosting service: files, databases, email, DNS, cron, backups.

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The tools inside your service Putting your website online Databases Backups: what is kept, and how to get it back The Files tab, button by button FTP accounts: creating one and connecting Email mailboxes and webmail DNS records on the hosting DNS tab Subdomains Cron jobs: scheduled tasks Backups on the Backups tab, precisely Database users, roles and the web manager

Hosting & Domains

Web hosting, domain management, DNS, SSL certificates

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How to Search and Register a Domain How to Manage Your Domain Nameservers How to Request an EPP/Auth Code Understanding SSL Certificates How to Transfer a Domain to Us How to Point Your Domain to Your Hosting How to Upload Your Website Files How to Create a MySQL Database How to Set Up a Subdomain Understanding Disk Space and Bandwidth How to Install WordPress How to Back Up Your Website How to Manage DNS Records How to Set Up a Redirect

Apps & Docker

Running applications on your hosting - what they cost you, how to install them and how to put them on your domain.

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What am I buying: hosting or an app? Installing an app Putting an app on your own domain My app says "Not starting" How many apps can I run? Removing an app Your app's address, login details and shell

Email

Email accounts, forwarding, spam filtering

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How to Set Up Email Accounts Email Client Settings (IMAP/SMTP) How to Set Up Email Forwarding How to Set Up Email on Your Phone (iOS and Android) How to Set Up Email in Microsoft Outlook How to Set Up Email in Gmail (Send and Receive) Understanding SPF, DKIM, and DMARC Troubleshooting Email Delivery Issues How to Set Up an Email Autoresponder Managing Spam Filters

Domains

Registering, transferring, DNS, nameservers, renewal and protection.

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Registering a domain Transferring a domain to us Nameservers, DNS and the difference EPP codes, registrar lock and ID protection The domain page, field by field

Technical Guides

PHP, MySQL, FTP, SSH and advanced configuration

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How to Connect via FTP How to Access phpMyAdmin How to Change PHP Version How to Set Up a Cron Job How to Use SSH Access PHP Version Management MySQL Database Management Understanding .htaccess Files Troubleshooting Common Website Errors How to Optimize Website Performance Understanding Server Resource Limits How to Use Composer and Node.js Website Security Best Practices How to Migrate Your Website to Us

Billing

Invoices, paying by bank transfer, account credit and renewals.

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How invoices work Paying by bank transfer Account credit Cancelling a service Promo codes Upgrading or downgrading a plan

Support

Tickets, announcements and how to report a problem so it gets fixed fast.

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Opening a support ticket Announcements and staying informed What happens after you open a ticket

SSL Certificates

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Ordering an SSL certificate Configuring and validating your certificate