Depending on your location, taxes may apply to your purchases. This guide explains how tax is handled on our platform.
How Tax Is Calculated
Tax rates are determined based on your billing address. When you place an order or an invoice is generated, the system automatically calculates the applicable tax based on your country and region.
For customers in the European Union, Value Added Tax (VAT) is applied at the rate applicable to your country of residence.
VAT for EU Customers
If you are a business customer in the EU:
- You may be eligible for VAT exemption under the reverse charge mechanism.
- To claim the exemption, enter your valid VAT identification number in your client area profile.
- The system will validate your VAT number against the VIES database.
- If valid, VAT will be removed from your invoices.
How to Add Your VAT Number
1. Log in to your client area.
2. Go to "Profile" or "Edit Account Details."
3. Find the "Tax ID" or "VAT Number" field.
4. Enter your full VAT number including the country prefix (e.g., DE123456789).
5. Save your changes.
The VAT exemption will apply to all future invoices. Existing paid invoices cannot be retroactively adjusted.
Tax on Invoices
Every invoice clearly shows:
- Subtotal (before tax)
- Tax amount and rate
- Total amount due
You can download invoices as PDF documents for your accounting records.
Tax-Exempt Organizations
If your organization is tax-exempt (e.g., registered charity or non-profit), contact our billing team with your tax exemption certificate. Once verified, we will update your account to reflect the exemption.
Important Notes
- Tax settings are based on the billing address in your profile. Ensure your address is accurate.
- Tax rates may change based on local regulations.
- We are required by law to collect applicable taxes. We cannot waive tax without valid documentation.
- For questions about specific tax obligations, consult a tax professional in your jurisdiction.