Your hosting services are set to renew automatically to ensure uninterrupted service. This guide explains how auto-renewal works and how to manage your renewal preferences.
How Auto-Renewal Works
When you have a payment method on file, your services will renew automatically before the expiration date. Here is the process:
1. An invoice is generated 14 days before the due date.
2. If you have a card on file, the system attempts to charge it automatically.
3. If the payment succeeds, your service is renewed seamlessly.
4. You receive a confirmation email with the payment receipt.
Managing Auto-Renewal
To enable or disable auto-renewal:
1. Log in to your client area.
2. Go to "Services" and click on the relevant service.
3. Look for the "Auto-Renew" toggle or setting.
4. Switch it on or off as desired.
Note: Disabling auto-renewal does not cancel your service. It simply means you will need to pay invoices manually before the due date.
What Happens When Renewal Fails
If automatic payment fails (due to an expired card, insufficient funds, etc.):
- You receive an email notification about the failed payment.
- The system retries the payment after a few days.
- You can also log in and pay the invoice manually at any time.
- If the invoice remains unpaid past the grace period, the service may be suspended.
Grace Period
We provide a grace period after the due date during which your service remains active even if the invoice is unpaid. This gives you time to update your payment method and complete the payment. The length of the grace period varies by service type.
Reactivating a Suspended Service
If your service is suspended due to non-payment:
1. Log in to your client area.
2. Find the overdue invoice under "Billing."
3. Pay the invoice using any available payment method.
4. Your service will be reactivated automatically within minutes.
Important: If a service remains suspended for an extended period, it may be terminated and data may be deleted. Always pay overdue invoices promptly to avoid data loss.
Manual Renewal
If you prefer to manage renewals manually, simply pay each invoice when it is generated. You can also pay early by navigating to your service and clicking "Renew" to generate an early renewal invoice.